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Wegbegleiter365
Help centre

Answers that actually help.

Everything worth knowing about groups and meet-ups, safety, your profile, rideshares and data protection – briefly explained. If you cannot find something, we are here for you.

Getting started

What Wegbegleiter365 is and how you settle in within minutes.

Which cities can I use Wegbegleiter365 in?

Wegbegleiter365 works anywhere in the German-speaking world. Groups and meet-ups grow locally, wherever people get going – the more people near you take part, the livelier it gets. The map shows you where something is already happening.

What is Wegbegleiter365?

Wegbegleiter365 is a community for real encounters – entirely without dating pressure. Here you will find people for things to do together, groups for your interests, rideshares and, if you want, someone for your heart as well.

What matters here is not swiping but genuinely coming together: hiking, going to the cinema, cooking, travelling or simply sharing everyday life.

Who is the platform for?

For everyone aged 16 and over who is looking for company – whatever their age. Whether you are new in a city, want to get out more, are looking for like-minded people for a hobby or are open to a new relationship: you are in the right place.

We care a great deal about respectful, safe interaction. Seriousness and trust come first with us.

How do I create an account?

Sign up free of charge with your email address and a password. You then confirm your account and can get going straight away. A minimum age of 16 is required; singles search opens at 18.

How do I get going after signing up?

Fill in your profile first – a photo, a few interests and a short text about you. After that, browse through groups, activities and rideshares. The more complete your profile, the sooner you will find people who suit you.

Is there a Wegbegleiter365 app as well?

Wegbegleiter365 runs straight in the browser on phone, tablet and computer – no installation needed. A dedicated app for iOS and Android is in development.

What does it cost to use?

The basics are free: creating a profile, joining groups, taking part in meet-ups and getting to know people. There is an optional Premium membership with extra convenience features.

You will find the current benefits and prices on the pricing page.

Profile & visibility

How you appear to others – and how much of yourself you show.

Can I change my username?

You can adjust your username in your profile settings. Since it is public and part of your profile address, choose it carefully.

Can I pause my profile for a while?

Yes. You can pause your profile if you do not want to be active for a while. Paused profiles are not visible to others – your data and connections stay in place until you come back.

How do I make a good profile?

A friendly photo, a few honest interests and a short text about yourself work wonders. Say what you are looking for and what you like doing – that helps others get a proper sense of you.

Why do others see my username instead of my first name?

To protect your privacy, what appears publicly is always your username, never automatically your real first name. Your first name is only shown to you, as a form of address – unless you deliberately share it.

That way you decide for yourself how much of you is visible.

Who sees my profile and my details?

You control visibility yourself. You can decide whether your profile is public, visible only to signed-in members or only to friends – and you can set that separately for individual details.

Do I have to give my exact location?

No. You can limit how precise your location is – showing only the city instead of the exact neighbourhood, for example, or hiding the place entirely. Location data is never used without your consent.

How does the photo gallery work?

In your gallery you show further photos of yourself and the things you do. Here too you decide who may see the pictures – public, members only or friends only.

What does profile completeness mean?

On your own profile you can see how completely it is filled in and which details are still missing. Complete profiles find suitable companions faster and come across as more trustworthy.

Can I see who visited my profile?

Who visited your profile is one of the convenience features we keep expanding. Which insights are currently available depends on your membership – you will find the details on the pricing page.

Verification & trust

How you recognise real people – and how you build trust yourself.

How do I get verified?

With identity verification you securely confirm that you are the person you say you are. Verified profiles enjoy more trust and unlock certain features.

What levels of verification are there?

Profiles are either unverified or verified. Behind the scenes we distinguish levels that unlock additional features – offering rideshares, for example. What you see on the outside is the clear verified seal.

What does the verified seal mean?

The verified seal shows that a person’s identity has been checked. It is a clear signal of trust: there is a real, confirmed human behind the profile.

What are “verified meet-ups”?

When you confirm each other after a meet-up, it counts as a verified meet-up. That confirmation goes both ways – nobody can award it alone.

Verified meet-ups appear on the profile as a signal of trust and show that real encounters genuinely happen here.

What does the “last active” display mean?

It shows to the day when someone was last active – as a guide to how quickly you can expect a reply. It is deliberately not live tracking down to the second, and you can switch the display off in your settings.

What does “what you have in common” show?

When you look at someone else’s profile, we highlight what connects you: shared interests, groups and friends. That makes a good opening and takes the awkwardness out of first contact.

Groups

Settled communities for regular meet-ups and exchange.

How do I find groups near me?

Search for your city directly or browse the map, which shows groups at city level. That way you quickly find what is active around you.

How many groups can I join?

As a rule you can join as many groups as suit you. Pick the ones you really want to be active in – quality beats quantity.

Can I remove members as the founder?

Yes. As founder or administrator you manage the member list and can remove people who do not fit the group or break the rules. That keeps your group a good place to be.

How do I join a group?

Open a group that suits you and tap “Join”. After that you can see the group feed, upcoming meet-ups and the members. Some groups are open, others take you in after a short request.

How do I start my own group?

As a host you set up your group in a few steps: name, city, a cover image and what it is about. After that you invite people to meet-ups and manage your members.

Your own group is the best way to gather like-minded people around you regularly.

What roles are there in a group?

There is the founder, who manages the group, plus administrators and meet-up leads who support them – and the other members. That keeps even a larger group well organised.

What is the group feed?

In the feed, members share posts, photos and announcements. Posts from groups you belong to also appear in your own profile feed, so you do not miss anything.

Can I upload a cover image for my group?

Yes. As founder or administrator you upload your own cover image and an icon. That makes your group instantly recognisable – in lists, on the map and in the feed.

How do I leave a group?

You can leave a group at any time via the membership settings. Your existing posts stay untouched, but you no longer receive new content from that group.

Can I see how active my group is?

As the founder you get statistics about your group – on members and activity, for instance. That shows you what goes down well, so you can plan your meet-ups accordingly.

Meet-ups & events

Coming together, signing up, confirming – how a meet-up works.

What happens when a meet-up is fully booked?

Once the participant limit is reached, the meet-up is marked as fully booked and you can no longer sign up. Look for similar meet-ups or ask the host whether another one is planned.

Can I edit or cancel a meet-up afterwards?

As the host you can adjust or cancel your meet-up if something changes. Everyone who signed up should know early – reliability is the foundation of real encounters.

Will I be reminded about meet-ups?

If you have notifications switched on, we remind you about meet-ups you have signed up for. That way you do not miss a date. You configure your alerts in the settings.

How do I create a meet-up?

Set the title, date, place and – if you like – a participant limit. Your meet-up then appears in your group and among the activities, so others can sign up.

How do I sign up for a meet-up?

Open the meet-up and sign up with one click. You can see the place, the time and how many people are already coming. If there is a participant limit, you can see how many places are left.

How does a meet-up work?

Turn up on time and be open – the rest takes care of itself once you are together. At group meet-ups you often get to know several people at once.

How do I confirm a meet-up afterwards?

After the meet-up you can confirm to each other that you really did meet. That becomes a verified meet-up, which appears on your profiles as a signal of trust.

Can I withdraw from a meet-up?

Yes. If you cannot make it after all, withdraw in good time so the place frees up. Cancelling fairly keeps the community dependable.

What is the difference between meet-ups and organiser events?

Meet-ups are organised by members and hosts. Alongside them there are events from vetted organisers – workshops, tours or concerts, for example – with clear details on place, price and places available.

Rideshares

Travel together, share the cost, do not be alone on the way.

What happens if a journey is cancelled?

If a journey falls through, you hear about it as early as possible and can look for another rideshare. We recommend briefly agreeing the meeting point and time with each other beforehand.

How do I offer a journey?

Give your route, the date, the free seats and a fair share of the cost. Passengers see your route transparently and can ask to come along. Offering journeys requires verification – to protect everyone involved.

How do I find a rideshare?

Browse the journeys on offer, filter by route and time and ask the driver. Seats, price and route are clearly listed up front.

What does a rideshare cost?

Rideshares are about sharing travel costs, not about profit. The driver states a fair share, which you see before you ask. That keeps it affordable and transparent for everyone.

How safe are rideshares?

Drivers go through identity verification and confirm a declaration of their own. After the journey you can rate each other. And as everywhere: you can report or block at any time.

What do I need in order to offer journeys?

You need a verified profile. We deliberately do not check driving licences or vehicle documents – that responsibility lies with the driver. Identity verification protects both sides and builds trust.

Messages & contact

Writing, replying and making new connections.

How do I best write a first message?

Keep it personal and specific: refer to a shared interest or a group. Every profile shows you what connects you – a good hook to start with.

How do I write to someone?

On every profile you will find the “Send message” button. It starts a direct conversation. In groups you can also talk to each other through the group feed.

What is a buddy request?

With a buddy request you connect more closely with someone. Once you both confirm, you are friends – which, depending on the settings, unlocks more of the profile.

Can anyone message me?

You stay in control: who may contact you depends on your visibility settings. You can block unwanted people at any time.

Is there a limit on chatting?

The basic use lets you get in touch. For unlimited messaging and extra convenience features there is the Premium membership – you will find the details on the pricing page.

What should I do about inappropriate messages?

Act straight away using “Report” and “Block”. Blocked people can no longer see or contact you. We usually review reports within 24 hours.

Singles & getting to know people

When you are looking for more than company – without the dating cliché.

Will suitable people be suggested to me?

We help you find people who suit you, based on interests, values and how close they are. The more complete your profile, the better the suggestions.

How does the singles area work?

The singles area is for everyone who is open to a relationship. The focus is on real encounters and shared values – not on superficial swiping.

Is this a dating app?

No. We are a platform for real encounters of every kind. Anyone who wants to can also find someone for their heart – but entirely without the pressure and the look of classic dating apps.

How do I find people who suit me?

Through interests, values and shared activities. On other people’s profiles you can see straight away what connects you. The more you show of yourself, the better the suggestions fit.

How do I get to know someone safely?

Take your time, write first, and meet in a public place the first time. Verified profiles and confirmed meet-ups give you extra security.

Safety & reports

How we protect you – and how you stay on the safe side yourself.

Are my messages private?

Your conversations cannot be viewed by other members. We protect personal content such as messages and photos with particular care and process it exclusively on EU servers.

What happens after I report something?

Every report goes to our moderation team and is usually reviewed within 24 hours. Depending on the case we issue warnings, hide content or suspend accounts. Your report stays invisible to the person reported.

How do you protect me?

Safety is built in with us, not added afterwards: identity verification, mutual meet-up confirmation, an age limit of 16 and the ability to report or block from any view.

All servers are in the EU, and your personal data is particularly well protected.

What should I watch out for at a first meeting?

Meet in a public place the first time, in a café or at a group meet-up for example. Tell someone you trust where you are going, and listen to your gut feeling.

If something does not feel right, end the meeting at any time – you do not owe anyone an explanation.

How do I report a profile or a piece of content?

Using the “Report” button – it is available on every profile and in every view. Briefly describe what it is about. We usually review reports within 24 hours.

What happens when I block someone?

Blocked people can no longer see you, write to you or interact with you. Blocking is possible at any time and is invisible to the other person.

From what age can I join?

You can create an account from the age of 16. That is also the age at which you may decide about the processing of your own data in Germany.

Singles search and Funkenflug are partner search and therefore stay reserved for people aged 18 and over. Anyone younger neither sees those areas nor appears in them.

What do you do about fake profiles?

We rely on verification, confirmed meet-ups and active moderation. If you notice a suspicious profile, report it – every report helps keep the community clean.

Premium & payment

What Premium gives you and how payment, Coins and levels work.

Will I be shown adverts?

Adverts can appear in the free version – but only if you have given the corresponding consent. With Premium you use Wegbegleiter365 advert-free.

Can I try Premium out?

The basic features are free for good – so you can get to know Wegbegleiter365 at your own pace before deciding on Premium. Whether there is a special introductory offer at the moment is shown on the pricing page.

What does Premium give me?

Premium unlocks extra convenience features – advanced filters, more visibility and an advert-free experience, for example. The basic features stay free.

Which benefits are currently included and what they cost is set out clearly on the pricing page.

How do I pay?

Payment runs securely through our payment provider. Your payment details are processed there in encrypted form – we do not store full card details.

How do I cancel Premium?

You can end your Premium membership at any time. Once the paid period runs out you automatically switch back to free use – your profile and your content stay in place.

What are Coins?

Coins are a playful reward inside the app: you collect them through activity, for instance by dropping in daily or through real meet-ups. Coins are not a subscription but an extra that rewards taking part.

What do levels and experience points mean?

Through activity you collect experience points and climb levels. Your level and rank are publicly visible and show how active you are in the community.

What are the awards on my profile?

For certain milestones – many confirmed meet-ups or posts, for example – you receive awards in bronze, silver, gold or platinum. They make your commitment visible.

Account, settings & data protection

Your data, your control – GDPR-compliant and on EU servers.

How do I change my email address or my password?

You adjust both in your account settings. For a new password your old one is enough; a changed email address is confirmed by a confirmation link, for security reasons.

What is signing in with an email code?

As extra protection you can switch on a second step: after the password we send you a one-time code by email, which you enter to sign in. That keeps your account safe even if someone knows your password.

What does “Stay signed in on this device” mean?

When signing in you choose how long you stay signed in on this device – 24 hours, 3 days or 1 week. During that period you do not have to sign in again; afterwards you are signed out for security reasons.

On shared devices it is better to switch the option off, so that you are signed out automatically after a short spell of inactivity.

Why was I signed out automatically?

To protect your account we sign you out automatically after a longer spell of inactivity – which is particularly sensible on shared devices. With the “Stay signed in” option you decide for yourself how long you stay signed in.

I have forgotten my password – what now?

Use the “Forgotten?” link on the sign-in page. We will email you a secure link for setting a new password.

Can I configure notifications?

Yes. In your settings you decide what you want to be told about. That way you only get the alerts that matter to you.

Where is my data stored?

All data is held on servers in the EU and processed according to the requirements of the GDPR. We protect particularly sensitive content such as photos and messages with special care.

Can I export my data?

Yes. You can request a copy of the data we hold about you. That way you always keep an overview of what is stored about you.

How do I delete my account?

You can delete your account yourself at any time. Your personal data is then removed permanently and in line with data protection rules.

Five ways to meet people

Not sure which format suits you?

Still have questions?

We will help you personally.

Is your question not here, or do you need support? Write to us – we will get back to you as soon as we can.